Please reach us at erika@createurmark.com if you cannot find an answer to your question.
The online return form must be filled out.
Orders must be returned within 30 days of receipt of the item. The customer must have a return authorization number from CreateURMark.com.
1. If an item is correctly delivered as per the order, the customer will incur the cost of returning the item and any additional shipping costs for an exchange of the item.
2. All returned items must be returned in NEW condition and in the original undamaged packaging.
3. All returned items should be packaged in a fashion so as to protect the original packaging. This is very important because any item or packaging that has been damaged will be sent back to the customer and there will be no future chance of exchange/refund.
4. Items will be refunded within 7 days of their receipt by CreateURMark.com, so long as they have been judged to be in new condition. Drilled bowling balls cannot be returned.
5. Any unauthorized refusal of delivery by the customer will result in the customer incurring any additional delivery charges. All shipping charges will be the responsibility of the customer. The customer will also be charged a 15% restocking fee.
6. Discontinued, Closeout and Special Order items are not subject to return/exchange as long as they were delivered as ordered. Any bowling balls that were ordered with the Standard Drilling Service, Professional Drilling Service or Engraving and were received as ordered CANNOT be returned.
7. There is a 15% restocking fee added to any returned item that was delivered as ordered. The customer will also be responsible for shipping charges on returned or exchanged merchandise if an item is delivered correctly. Custom Apparel orders can not be returned or canceled unless defective or incorrect.
8. If within the manufacturer's warranty a product becomes defective or it is defective out of the box, the customer may return the product to CreateURMark.com for a replacement of that product or a refund of the product only.
9. All returns must be shipped by either UPS, FedEx or USPS with delivery confirmation for proof of delivery to our warehouses.