Please reach us at erika@createurmark.com if you cannot find an answer to your question.
How much do you charge for shipping and what shipping options are offered?
All orders have FREE GROUND SHIPPING in the USA. (Continental USA) We ship to HI and AK and we offer UPS Air Shipment, USPS Parcel Post and Priority Mail. For Express Shipping and International Shipping Rates click the shipping tab on the product page for a shipping estimate. We offer UPS and USPS shipping. Shipping rates are based on weight and location using real time rates with UPS and USPS.
How quick will my order get processed and shipped?
Most orders are processed and shipped the same day if ordered by 4:00 p.m. EST. Orders made after 4:00 p.m. EST on Friday, Saturday, or Sunday will be shipped on Monday. Custom Apparel will take longer due to the customization. This can vary from 2 days to 3 weeks depending on the order. Please ask your customer service representative or contact us on an ETA for shipment of Custom orders.
Do you sell first quality items?
Yes. We sell nothing but first quality apparel.
Is my credit card information safe?
Yes, we use the latest technology to keep your purchases safe,
I am trying to checkout, why is my card getting declined?
Please make sure that your billing address listed in your account profile contains the billing address for the credit card you are using. If the address listed does not match that of the credit or debit card, the system will give you and AVS mismatch and your order will not be processed. Make sure you have the billing address for your credit card listed as the billing address, while making sure that you have the shipping address listed as the shipping address and not the billing address. If you continue to have problems getting your card to be approved, please call us and we can try processing it over the phone.
I made my order and in my order history, it says my order is Not Yet Shipped. What does that mean?
"Not Yet Shipped" simply means that we have received your order and we are in the process of fulfilling your order. When your order is completely filled, your order status will be marked as shipped and your tracking number(s) will be listed. Your tracking number(s) will also be emailed to you once it is shipped..
I created an account with my email address, but I did not receive my order receipt or my tracking number in my email.
Please be sure and check your spam, junk email or deleted items folder in your email. Please make sure your email allows emails from CreateUrMark. You can also check order history and tracking information by logging into your account and clicking "My Account" at the top portion of our website.
I did not receive all of my order in my shipment. What should I do?
Your order was probably shipped in separate shipments. There are occasions we must do this to fulfill your order in a timely manner. Please check your email or login to your account as stated above to view additional status of your order.